At Elite B Car (“Elite,” “we,” “us,” or “our”), we are committed to protecting the privacy and personal data of our customers, drivers, and users who access our services via our website or through direct communication. We care about your privacy. This Privacy Policy explains what we do with your personal information when you ride with us in New York or any other place we serve. This Privacy Policy governs your interaction with Elite’s services and platforms. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by our Terms and Conditions. If you do not accept the terms outlined, we advise you to cease using our services.
This Privacy Policy explains how we handle personal data for users of our app or services who request rides, deliveries, or similar services (our “Clients”). It doesn’t apply to information we gather from drivers, couriers, partner companies, or other service providers (collectively referred to as “Drivers”). If you use the Elite B car as both a Client and a Driver, please note that different privacy policies will apply to each type of use.
At Elite B Car, we collect a range of information to deliver a premium and personalized travel experience. This includes personal details such as your name, contact number, email address, and payment information, which are used to process bookings and transactions securely. We also gather trip-related data, including pickup and drop-off locations, travel preferences, ride history, and special requests, to ensure seamless service delivery. When you use our website for booking, we may collect device and usage information, including IP address, browser type, operating system, and location data (with your consent) to enhance functionality and security
We use the information we collect to provide, manage, and improve our luxury cab services, ensuring a smooth and personalized travel experience for every customer. Your personal and booking details help us confirm reservations, coordinate pickups and drop-offs, process payments, and address specific preferences or accessibility needs. Usage data from our website allows us to enhance system functionality, monitor performance, and maintain security. We also use your information to communicate important service updates, respond to your inquiries, and deliver effective customer support. With your consent, we may send promotional messages, special offers, and event invitations that align with your interests. Overall, your information enables us to serve you better and deliver the high-end service experience you expect from a premium transportation provider.
Your privacy is our priority—Elite B Car defends it with top-tier security technology. We make every effort to protect your information, but the nature of online data transmission means we cannot promise absolute security.
We only collect personal information that you choose to share with us — like when you set up or update your account. If you communicate with our customer support or connect with us by any other means, we may gather personal details you provide, such as your full name, contact information (email, phone number, and address), profile image, payment details, and any other data you choose to share. Any information you enter on our website or give us in other ways is securely stored. You can opt not to share certain information, but this may mean you won’t be able to access some features of our Services, like getting a price quote or making a booking.
The account creation procedure is very simple. All you need to do is enter details like your name, email ID, phone number, and choose a password. You might also share more information if you join a promotion or survey, contact support, update your profile, open a business account, leave reviews, or sign up for alerts. This includes reservation, payment, and communication details, which we use to serve you, improve our Services, and keep you updated.
As part of providing our Services, we collect several categories of information
Location Information: We process your location data exclusively for the purpose of creating your booking.
Contact Information: We will only access and store your contacts from your address book if you allow us, to support social interactions and other uses explained in this Privacy Policy.
Transaction Information:We record service-related information — including service type, time, cost, and distance — and may associate your name with individuals applying your promo code
Usage and Preference Information:Our interactions, preferences, and settings are collected using cookies and related technologies. This helps us offer features such as incomplete booking reminders. For additional details, please see our Cookie Policy.
Device Information: We collect device details, including model, OS, software version, language, IDs, serial number, motion data, and network info.
Call and SMS Data: To enable seamless communication between Clients and Drivers, we may collect call and SMS details such as time, phone numbers, and, where necessary, SMS content.
Log Information:Whenever you interact with our Services, we capture certain data automatically—this includes your IP address, the timing of your visits, pages accessed, browser type, crash reports, and referring domains
The data we obtain about you helps us serve multiple purposes:
To deliver, operate, and enhance our ServicesThis includes facilitating payments, issuing receipts, fulfilling your product or service requests (and sharing related updates), introducing new features, offering customer support for both Clients and Drivers, improving safety measures, verifying user identities, and sending administrative messages and product updates.
To support internal functionsWe use the information to detect and prevent fraud or misuse of our Services, resolve technical issues, troubleshoot bugs, carry out data analysis, testing, and research, and to monitor, evaluate and gain insights into usage habits and activity metrics.
To enable communicationWe provide tools for communication between you and Drivers (to give estimated arrival info) and between you and your chosen contacts—for actions like sending referrals, invitations, splitting costs, or sharing your ETA.
To send you relevant communicationsThis may include updates we believe will interest you, such as details about our services, promotions, special offers, news, or events from Elite B Car and, where allowed by local law, from partner organizations.
To tailor and enhance your experienceWe customize our Services by highlighting features, content, connections, referrals, and ads that align with what you may find engaging.
Cross-border information transferWe may transfer, process, and store your information in the United States or other countries where data protection laws may differ. We implement appropriate safeguards to protect your data in line with this Privacy Policy.
We may share the information we collect about you as described in this privacy policy or at the time it is collected. Here is how it works:
We may disclose or share your information only under certain cases such as:
Our Services may include social tools that let you share your activity. These may share data depending on your settings with other platforms. We advise reviewing their privacy policies. We may also work with analytics/advertising partners who use cookies, SDKs, and beacons to track engagement.
We use your phone number only with your consent. Data may be shared with service providers. We do not sell numbers to unrelated parties. We may disclose if required by law or to protect our rights. Submitting false data may result in access restriction and legal action.
You can update or delete your account through our website or app. We may retain data if required by law.
You may request access to, update, correct, object to, or delete your data as per legal rights.
We seek permission to collect location data. You may revoke it, but this could affect service features. We may still estimate general location through the Driver’s device or IP address.
You can stop marketing messages by clicking “unsubscribe” or replying “STOP” to SMS. Non-promotional updates will still be sent.
You have the right to access, correct, or delete your data. You may object to processing. We will respond transparently and promptly.
At Elite B Car, we respect your privacy and give you meaningful choices about how your personal information is used. You can opt in or opt out of certain data collection, communication, and marketing practices.
For further details on how we use cookies and similar technologies, and to learn about the options available to you, please review our Cookie Policy.
At Elite B Car, we are committed to transparency and ensuring that our Privacy Policy is easily accessible to all users. You can review this Privacy Policy at any time on our official website. We strive to present the policy in a clear and user-friendly format, so you can understand how we collect, use, and protect your information.
We may update this Privacy Policy periodically. If we make any material changes to how we handle your personal data, we will notify you either within the Services or through another method, such as email.
If you have any questions or concerns regarding this Privacy Policy or the handling of your data, please contact us at:
Email: info@elitebcar.com
Phone: 8668351313
